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ShopLeChameau.com Price Match Policy We really want you as our customer! If you find a lower price ANYWHERE else for ANY of the items on our site, we would love the opportunity to match it. We try to keep our prices as low as possible across our entire product lines, but we aren't always the very cheapest. However, we promise that we will provide you with the best customer experience possible - we really know our products, we stock ALL of our products, and if they're in stock, most ship out the same day(if order is placed before 4pm EST). Plus, we offer the easiest return policy of any of our competition. So don't just buy from some unknown source just to save a few bucks..... give us a chance to match those prices, and weigh out the advantages of shopping with us. Just drop us an email - Info@ShopLeChameau.com. We can't guarantee we'll match it, as there are many factors to consider, such as unauthorized dealers selling black market products. But no matter what, we'll get right back to you and let you know. Our price matching policy does not apply when the price includes bonuses, free offers, rebates, auctions, closeouts, liquidations, one-of-a-kind or other limited offers.

Customer Service Report Card

We post our customer contact response information so that you can see exactly how we are doing. We calculate these measurements weekly so you can judge us by how quickly we respond to you! Updated August 26, 2008

87.7%

Call! Have a question? Need some advice? Get help and honest opinions from real people. We're proud to say that 87.7% of our telephone calls are answered in under 30 seconds!

2h 50m

Email! We return emails in an average of 2 hours, 50 minutes ! Plus, we don't use a fancy computer program that tries to answer your question from key words in the message. Our Shopping Assistants handle each of your emails personally.

23 seconds

Live Chat! It's like chatting with a friend over instant messenger. Again, the same experts that answer the phones and emails are ready to help you right over your computer. The average wait time to begin a Live Chat is 23 seconds!